Shipping & Payments

To our cherished customers,

The Baba Tree ships routinely to destinations served by Ghana Post. For destinations outside our normal Ghana Post network, DHL shipping is available by special arrangement. Please contact us before ordering if your destination is not available at checkout.

Our former routine courier, DHL, has raised its prices dramatically over the years. In this part of Ghana, reliable shipping options are extremely limited, and in practical terms the choice comes down to Ghana Post or DHL.

The Baba Tree’s standard shipping prices have not increased for at least five years. Absorbing DHL’s steadily rising costs has severely impacted our modest profit margins and, at times, has caused us to lose money outright.

Using Ghana Post for our normal shipping network allows us to keep shipping charges far more manageable for our customers while helping us operate more sustainably as a business. DHL remains available by special arrangement for destinations outside that network.

Payment Methods

Payments can be made through:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal
  • Bancontact
  • iDEAL | Wero
  • Bizum

All payments are processed through our Canadian banking institution.

CANADIAN CUSTOMERS: please see our Canadian Retail Customers page.

Please note: our products are not available for sale in Ghana.

Shipping Fees

The standard rates below apply to destinations available through our normal checkout network.

Zone 1

USA, Europe, Africa
$17.50 USD per basket
Free shipping on orders over $450.00 USD

Zone 2

Australia, New Zealand, Middle East, Far East, South America, Central America (including Mexico), and the Caribbean
$20.00 USD per basket
Free shipping on orders over $450.00 USD

If your country is not available at checkout, contact sales@babatree.com before ordering to arrange DHL shipping manually. DHL charges are quoted separately.

Additional taxes and duties may apply upon delivery.

Order Processing

Once you have placed your order, we will send you an email confirming that we have received it.

When your order is shipped, you will receive:

  • an email confirmation of shipping
  • an email receipt
  • a tracking number

If your order has been sent via Ghana Post, you will receive a Ghana Post tracking number a few days after your order has been shipped.

Delivery Times

Ghana Post

Please allow 2 to 4 weeks for delivery.

DHL by special arrangement

DHL shipping is available by special arrangement for destinations outside our normal shipping network. Contact sales@babatree.com before ordering if your destination is not available at checkout. DHL cost and delivery timing are quoted when the shipment is arranged.

Shipping Process

Your basket(s) will be placed inside a poly woven sack, then wrapped in cardboard, and wrapped again with a great deal of packing tape.

There is nothing fancy about our packaging. It is practical, secure, and designed to protect your order during international transit.

Because international shipping costs are extremely high, we often pack our baskets in a compressed state in order to keep shipping charges as low as possible. This does not hurt the basket, as they are very resilient, and a document will be included in the package showing you how to reshape the basket (SHAZAM!) in a matter of minutes.

basket

Returns

Because international return shipping is extremely expensive, please review our Returns Policy before placing your order.

Documentation / Customs / Quarantine / Sales Tax / Duties

For customs purposes, all shipments will be accompanied by either a Statement of Origin, a Certificate of Origin, or an EUR1 Certificate, showing that the products are 100% made in Ghana.

The Baba Tree cannot and will not take responsibility for any charges relating to brokerage fees, duties, VAT, GST, handling charges, or any other import-related costs incurred when your shipment enters your country, except where The Baba Tree has explicitly undertaken to pay a charge.

For most countries, having to pay VAT or GST on goods entering the country from overseas is simply a fact of life.

Country Notes

USA: applicable U.S. import duty is paid by The Baba Tree as sender and accounted for in our U.S. pricing; customers should not be asked to pay that duty on delivery.

U.K. and Europe: customers will most likely pay VAT and/or customs duties when Baba Tree products enter the country.

Australia / New Zealand: you may be charged duty and GST.

Japan and other countries in the Far East: please consult your local customs office regarding taxes and duties.

If you contact your local customs office to find out whether your basket will be assessed duty, please quote “Chapter 4602” Commodity.

The Baba Tree will not take responsibility for any costs incurred if your shipment is subjected to quarantine inspections that result in treatment with insecticide. With the exception of Australia, New Zealand, and Chile, no other country we have shipped to so far has subjected our products to quarantine insecticide treatments.

Additionally, we will not assume responsibility, financially or otherwise, if your shipment is not allowed into the country in which you reside and is therefore returned to Ghana.

If you are unsure about your country’s customs or quarantine laws, we suggest that you contact your local customs office before ordering.

Why We Ship This Way

The Baba Tree is a fully government-compliant business rooted in Bolgatanga, Ghana. Our artisans and core crew are paid fairly, earn commissions, receive support such as health care and education assistance, and are part of a long-standing commitment to responsible production.

All of this means that using Ghana Post is a challenging but necessary tradeoff. It is slower than DHL, but it allows us to keep shipping costs far lower than they would otherwise be.

Thank you for your understanding and for supporting The Baba Tree.