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Policies - Shipping & Payments

SHIPPING & PAYMENTS

  • We ship our orders through the very reliable Ghana Post Parcel Service - though their tracking system can be hopeless at times (just email the Baba Tree and we'll get our buddies at Ghana Post to track your item on their mysterious internal tracking system).
  • Payments can be made through Visa, MasterCard, or PayPal through our Canadian banking institution.
  • Canadian customers: please see the next section for details.
  • Orders originating from Africa must be paid using MoneyGram or worldremit.com which will require you contacting us before you make a purchase.
  • Customers from the Republic of South Africa may use Visa, MasterCard or PayPal.
  • Our products are not available for sale in Ghana.

CANADIAN CUSTOMERS

Dear Canadian customers, thank you for your great interest in the Baba Tree.

You will be charged GST / PST or HST on your purchases. However, you will also be charged 5% GST (on the invoiced amount and 3% duty) by the CBSA for 'importing' this basket.

The Baba Tree does not want you to assume this extra GST, therefore, you will receive a 5% discount on this purchase in order to cover the cost of the 'import' GST.

IMPORTANT: Please use the discount code CANADA5Discount at checkout to apply this 5% discount to your purchase. 

To claim the CANADA5Discount, you must create an account.

Thank you for trading with the Baba Tree - providers of the highest quality, most fairly traded baskets from Bolgatanga, Ghana.

 


ORDER PROCESSING

  1. Once you have placed your order, we will send you an email confirming that we have received your order.
  2. All orders go through a credit card approval process. Orders are not released for shipment until this verification is complete.
  3. Please note: this can effect the shipment delivery time.
  4. When your order is shipped, you will receive an email confirmation of shipping and an email receipt.
  5. A few days after that, you will receive a Ghana Post tracking number from us (that’s just the way it works with Ghana Post).

 


SHIPPING PROCESS

  • To determine when you will receive your order, please note that credit card authorization and verification must be received before we can process your order. 
  • Your basket(s) will be placed inside a poly woven sack, which will then be placed in a cardboard box.
  • There is nothing fancy about our packaging. It just gets the job done and thus don't expect bows, ribbons or lavender scented 'thank you' cards. The cardboard boxes that we use could best be described as utilitarian and won't be personalized or have witty comments inscribed. 
  • For the Baba Tree to source cardboard boxes in Ghana to be shipped to our dusty outpost in the north of the country requires one to embark on an odyssey fraught with endless frustration. It's the stuff that movies are made of.
  • Owing to astronomical shipping costs (you only pay USD $10.00) we often pack our baskets in a compressed state as pictured below. This does not hurt the basket as they are very resilient, and a document will be included in the box showing you how to reshape the basket (SHAZAM!)  in a matter of minutes. Upon opening the box, please do your best not to recoil in horror upon seeing your basket in such a state.

    Average delivery times for orders shipped:

    • Canada / USA, most places in Europe, Taiwan and Japan: 2 - 4 weeks.
    • Australia and New Zealand : 2 - 4 weeks.
    • the Middle East: 2 weeks.
    • South America and Central America: 3 - 4 weeks
    • African countries: Transit times unknown as we haven’t shipped via Ghana Post to any countries in Africa.

     


    DOCUMENTATION / CUSTOMS / QUARANTINE

    For Customs purposes, all shipments will be accompanied by either a ‘Statement of Origin,’ or a ‘Certificate of Origin’ showing that the baskets are 100% made in Ghana.

    The Baba Tree cannot take responsibility for any charges, brokerage fees or duties (if any) incurred when your shipment enters your country.

    Through our extensive wholesale experience (95% of our wholesale orders are sent through Ghana Post) Baba Tree baskets are duty free in USA, most of Europe (including the UK) and Australia.

    However, as is often the case in government agencies, the left-hand doesn't know what the right hand is doing and that translates into duty sometimes being charged when it shouldn't. The Baba Tree assumes no liability for this.

    In the end, it is the customer's responsibility to aware of the possibility of paying duty, the rates of duty, GST / VAT, and any handling charges that postal agencies might charge.

    If you would like to contact your local Customs office to find out whether your basket will be assessed duty then please quote them "Chapter 46" Commodity.

    For Canada, a 3% duty is levied by the CBSA

    • The Baba Tree will not take responsibility for any costs incurred if your shipment is subjected to quarantine inspections that result in your shipment having to be treated with a form of insecticide. With the exception of Australia, no other country that we have shipped to, thus far, has subjected our products to quarantine insecticide treatments.
    • Additionally, we will not assume responsibility--financially, or in any other way, if your shipment is not allowed into the country in which you reside--with the result being that your order is shipped back to Ghana.
    • If you are not sure about your country’s customs / quarantine laws, then we suggest that you contact your local customs office to find out more information.

     


    FINALLY…(yawn)

    "In the last 3 years, the Baba Tree has sent just over 2500 parcels through Ghana Post to our wholesale and retail customers throughout the world. Twice we have encountered a problem…"

    July 19th, 2017: Aaaaahh... the good old days (referring to the above)

    Your correspondent has no interest in spin so let me tell you what has been happening. Here are the straight goods:

    Since October 2017, Ghana Post shipping standards have sunk like a stone. That is why, thus far in 2017, we haven't had a sale. The Baba Tree has refunded close to USD $10,000.00 to wholesale and retail customers since October 2016 for orders going missing, arriving damaged and / or arriving late - considerably later than our advertised transit times. 

    We have been waiting - very patiently - as Ghana Post got its stuff together and everything was back on track before we announced a sale. That time has come. 

    However, since April 2017, Ghana Post has increased the cost of shipping anywhere from 60% to almost 100% depending on what part of the world you live in. 

    The USD $10.00 shipping charge per item (free shipping for orders over USD $300.00) is no longer sustainable for us and, regrettably, we have had to raise our shipping prices.

    It has come to the point where we often send our parcels (under 2kg) "Registered Post" rather than "Parcel Post" in order to save money on the exorbitant cost of shipping.

    The drawback by using "Registered Post" is that...even though a customer receives a tracking number from Ghana Post, the customer often can't track the registered parcel on a website - especially if it is going to the US. 

    Luckily, I have a very reliable tracker who is the head of the ''Registered Mail" department at Ghana Post and he gets me tracking info for registered mail very quickly should a customer ask.

    So, my friends, should something go awry with your order - we'll take care of you. Easy. I've become an expert at refunding money....hehe...though, one isn't in business to be issuing refunds all day!!!

    Thanks for your business - we're here to serve!

     

     

     


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