SHIPPING & PAYMENTS
- We ship our orders through the very reliable Ghana Post Parcel Service.
- Payments can be made through Visa, Mastercard, or PayPal through our Canadian banking institution.
Dear Canadian RETAIL customers, thank you for your great interest in the Baba Tree.
You will be charged GST / PST or HST on your purchases. However, you will also be charged 5% GST (on the invoiced amount and 3% duty) by the CBSA for 'importing' this basket.
The Baba Tree does not want you to assume this extra GST therefore you will receive a 5% discount on this purchase in order to cover the cost of the 'import' GST.
IMPORTANT: Please use the discount code CANADA5Discount at checkout to apply this 5% discount to your purchase. To take advantage of this discount code, you must create an account before checkout. This means if you checkout as a guest, the discount will not be available to you at checkout.
Thank you for trading with the Baba Tree - providers of the highest quality, most fairly traded baskets from Bolgatanga, Ghana.
- Once you have placed your order, we will send you an email confirming that we have received your order.
- All orders go through a credit card approval process. Orders are not released for shipment until this verification is complete.
- Please note: this can effect the shipment delivery time.
- When your order is shipped, you will receive an email confirmation of shipping and an email receipt.
- A few days after that, you will receive a Ghana Post tracking number from us (that’s just the way it works with Ghana Post).
- To determine when you will receive your order, please note that credit card authorization and verification must be received before we can process your order.
- Your basket(s) will be placed inside a poly woven sack, which will then be placed in a cardboard box.
- Depending on your location, you will receive your order in 10 – 30 days.
Average delivery times for orders shipped to Canada are 2 weeks.
DOCUMENTATION / CUSTOMS / QUARANTINE
For Customs purposes, all shipments will be accompanied by either a ‘Statement of Origin,’ or a ‘Certificate of Origin’ showing that the baskets are 100% made in Ghana.
The Baba Tree cannot take responsibility for any charges, brokerage fees or duties (if any) incurred when your shipment enters your country.
Through our extensive wholesale experience (95% of our wholesale orders are sent through Ghana Post) Baba Tree baskets are duty free in USA, most of Europe (including the UK) and Australia.
For Canada, a 3% duty is levied.
- The Baba Tree will not take responsibility for any costs incurred if your shipment is subjected to quarantine inspections that result in your shipment having to be treated with a form of insecticide. With the exception of Australia, no other country that we have shipped to, thus far, has subjected our products to quarantine insecticide treatments.
- Additionally, we will not assume responsibility--financially, or in any other way, if your shipment is not allowed into the country in which you reside--with the result being that your order is shipped back to Ghana.
- As part of a pilot project, last Christmas we sent out about 10 orders of single baskets to Australia and all passed through without being treated by DAFF (Quarantine – Dept of Agriculture, Forests and Fisheries)
- If you are not sure about your country’s customs / quarantine laws, then we suggest that you contact your local customs office to find out more information.
In the last 3 years, the Baba Tree has sent just over 500 parcels through Ghana Post to our wholesale customers throughout the world. Twice we have encountered a problem…
Once in the Netherlands and once in Australia, the postal agencies of those two countries gave notice to our customers that their goods had arrived and a delivery was attempted.
Contrary to international postal regulations and protocols – where the receiving (destination) postal agency has to hold the package for at least 30 days before it is sent back to the country of origin (Ghana), the shipment was sent back to Ghana within days of arriving at the destination country’s post office.
The Baba Tree, nor Ghana Post, will assume responsibility financially, or in any other way, for such breath taking stupidity, inconsideration and incompetence.