Politique d’expédition

SHIPPING AND PAYMENTS (INTERNATIONAL)

For most countries we ship by Ghana Post as standard, reaching approximately 60 countries. DHL is available as a faster option for an additional charge paid by the customer.

Payment can be made by Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay and PayPal.

CANADIAN CUSTOMERS: please see our Canadian Retail Customers page.

Our products are not available for sale in Ghana.

SHIPPING FEES

Shipping via Ghana Post or DHL to most destinations.

ZONE 1 - USA, EUROPE, AFRICA
$17.50 USD per basket
Free shipping for orders over $450.00 USD

ZONE 2 - AUSTRALIA, NEW ZEALAND, MIDDLE EAST, FAR EAST, SOUTH AMERICA, CENTRAL AMERICA (including MEXICO) and THE CARIBBEAN
$20.00 USD per basket
Free shipping for orders over $450.00 USD

Additional taxes and duties may apply upon delivery.

ORDER PROCESSING (INTERNATIONAL)

Once you have placed your order, we will send you an email confirming that we have received it.

When your order is shipped, you will receive an email confirmation of shipping and an email receipt.

You will receive a DHL or Ghana Post tracking number shortly after your order. Ghana Post tracking leaves a lot to be desired, but we chase them down constantly for updates, as we are Ghana Post's largest customer in Ghana. We have got your back, always.

SHIPPING PROCESS

Your basket(s) will be placed inside a poly woven sack, which will then be wrapped in cardboard and wrapped again with an extraordinary amount of packing tape... *sigh*

There is nothing fancy about our packaging. It just gets the job done, so do not expect bows, ribbons, or lavender-scented 'thank you' cards. Our method of packing could best be described as utilitarian. It will not be personalised or inscribed with witty comments. It gets the job done and meets the needs of an international courier service, which is demanding when it comes to the way we pack for them to give us a cheap shipping price.

Owing to the astronomical shipping costs that we assume (you only pay USD $17.50 to $20.00 per basket or fan, and we pay the rest of the actual shipping charge) we often pack our baskets in a compressed state as pictured below.

This does not hurt the basket as they are very resilient, and a link to a video will be included in our correspondence showing you how to reshape the basket (SHAZAM!) in minutes.
Upon opening the box, please do your best not to recoil in horror upon seeing your basket in such a state.

AVERAGE DELIVERY TIMES

All destinations below: 2 to 4 weeks via Ghana Post. Faster with DHL (an additional charge is levied).

Canada / USA, most places in Europe, Taiwan and Japan
Australia and New Zealand
The Middle East
South America and Central America
The Caribbean
African countries (including South Africa)

DOCUMENTATION / CUSTOMS / QUARANTINE / SALES TAX / DUTIES

For Customs purposes, all shipments will be accompanied by either a 'Statement of Origin', a 'Certificate of Origin' or an 'EUR1 Certificate' showing that the baskets are 100% made in Ghana.

The Baba Tree cannot and will not take responsibility for any charges relating to brokerage fees, duties, VAT or GST and handling charges incurred when your Baba Tree shipment enters your country.

For most countries, having to pay VAT or GST on goods (and possibly on the cost of shipping) entering the country you ordered from overseas is a fact of life. Simple.

VAT is VAT is VAT and there is no getting away from it. GST is GST is GST and there is no getting away from it. Having to pay these value added taxes is a fact of life.

- For the USA: Tariffs have been prepaid in the price of the basket, so no tariffs will be levied when your order enters the USA.
- For the UK and the rest of Europe: customers will most likely pay VAT and/or Customs Duties when the Baba Tree products you ordered enter the country.
- For Australia / New Zealand customers, depending on which way the wind is blowing, you might get charged Duty and GST, and you might not.
- For Japan and other countries in the Far East: please consult your local customs office regarding Taxes and Duties.

If you contact your local Customs office to find out whether your basket will be assessed duty, please quote them "Chapter 4602" Commodity.

The Baba Tree will not take responsibility for any costs incurred if your shipment is subjected to quarantine inspections that result in it having to be treated with a form of insecticide. With the exception of Australia, New Zealand and Chile, no other country we have shipped to thus far has subjected our products to quarantine insecticide treatments.

Additionally, we will not assume responsibility, financially or in any other way, if your shipment is not allowed into the country in which you reside, with the result being that your order is shipped back to Ghana.

If you are not sure about your country's customs / quarantine laws, we suggest you contact your local customs office to find out more.